What a compliance-aware MSP actually does differently
A conventional MSP measures itself on ticket close times. That is a fine metric right up until the moment a technician turns off a control to make a problem go away. In a regulated environment, the fastest fix and the correct fix are frequently not the same thing.
We operate under a change-control discipline mapped to your control set. Baselines are defined, deviations are documented, and anything that would alter an implemented requirement gets flagged and recorded rather than quietly applied. The result is that the evidence you present at assessment time still matches the environment you actually run.
- Documented configuration baselines for every device class
- Change control with compliance impact review
- Least-privilege administration and just-in-time elevation
- Onboarding and offboarding workflows that produce audit evidence automatically
What's included
We take over the whole stack so there is no ambiguity about who owns a problem. One number to call, one team accountable.
- Unlimited remote helpdesk for your users, with escalation to senior engineers
- Endpoint management and hardening via Intune or equivalent, with CIS-aligned baselines
- Patch and vulnerability management across operating systems and third-party applications
- Microsoft 365 / Azure administration, including GCC and GCC High tenants
- Identity and access management: Entra ID, conditional access, MFA, privileged access
- Backup and disaster recovery with tested restores, not just green dashboards
- Network management: firewalls, switching, wireless, VPN, and remote access
- Asset inventory kept accurate enough to survive an assessment
- Vendor management: we deal with your ISP, your line-of-business software vendors, and your printer company so your staff do not have to
- Quarterly technology and compliance reviews with your leadership
Onboarding without the chaos
Transitions from an incumbent provider are usually where things go wrong. We run a structured 30-day onboarding: discovery and documentation first, tooling deployment second, cutover third. You keep working while we take over in the background.
By the end of onboarding you have something most contractors have never had: a complete, accurate inventory of your systems, accounts, licenses, and vendors, which happens to be the foundation of every compliance framework you will ever face.